In this podcast Lou shares her recent experience where her Instagram account was hacked and the good news is, she was able to get her account back with help from SewOver50’s Sandy and Judith. Lou also shares handy tips about keeping your account safe that she’s learned through this upsetting experience.
Lou shares her experience and some ways to protect your instagram account when she was faced with a message to say ‘you’ve been logged out’. She describes how you can navigate your way through Instagram to reclaim your Instagram account from online theft.
Do you have a public and a private Instagram account?
If your Instagram account keeps saying ‘you’ve been logged out’ gather your wits about you and follow the series of Instagram prompts to help you claim back your account.
You’ll hear how Sandy from SewOver50 helped Lou navigate her way through Instagram to claim back her account.
Having a ‘back up’ Instagram account helped Lou contact SewOver50 for assistance. Lou now has back up codes and two factor authentication for her accounts.
Make sure you check the contact details listed in your Instagram accounts are your email and phone numbers listed.
When you receive communication about your Instagram account, it will come from Meta, the company that runs Facebook and Instagram.
Once you are provided with a verification code from Meta, take it one step at a time and you may have to try a few times to get into your account. Stay calm.
Lou then talks about the verification codes and the actions she took to make her Instagram account more secure. Lou also uses WhatsApp for account verification rather than verification through her mobile/cell phone number.
Helpful tips from Lou include sending voice memos to your friends or asking specific questions only they would know when you’ve trying to help them through an online problem verifies that you are who you say you are. No one can imitate you.
Go with your gut if you feel that someone who’s contacting you is not the real person you know.
Go into settings and into your login and see what is in your account as well as the location that your account has been logged into.